Return Policy

Last updated:

1. Scope

This Return Policy applies to purchases made through the website of Quazrelxeokrax. By placing an order, you agree to this policy in addition to our Terms of Use.

2. Contact, geographic scope and topic

Quazrelxeokrax, 3609 18th St, San Francisco, CA 94110, United States. For returns and refunds: contact@quazrelxeokrax.world, support@quazrelxeokrax.world. Please include your order reference and reason for return.

Geographic scope: This return policy applies to orders placed via this website. Consumer rights (including withdrawal periods and refund timelines) may vary by country or state; we honour local mandatory rules where they apply.

Topic: Our products are dietary supplements. We do not make health outcome guarantees. Returns are handled in line with this policy and applicable law.

3. Right of withdrawal (where applicable)

If you are a consumer in a jurisdiction that grants a right of withdrawal (e.g. EU consumers), you may withdraw from the contract within 14 days of receiving the product, without giving a reason. To do so, inform us clearly (e.g. by email) before the period expires. Products must be returned unused, in original packaging where possible, and in a resaleable condition, unless the product was damaged or defective on arrival.

4. Returns process

Notify us of your intention to return within the applicable period. We will provide return instructions (e.g. address, reference number). You are responsible for return shipping unless the product was faulty or we agreed otherwise. We recommend using a trackable method. We are not responsible for items lost in transit until we receive them.

5. Refunds

Once we have received and inspected the returned product, we will process the refund within the timeframe required by law (e.g. 14 days for EU consumers). Refunds will be made using the same payment method unless otherwise agreed. We may deduct amounts for diminished value if the product was used beyond what is necessary to establish its nature and functioning, where permitted by law.

6. Defective or wrong items

If you receive a defective product or the wrong item, contact us immediately. We may ask for photos or a description. We will arrange a replacement or full refund, including return shipping where appropriate, in line with applicable consumer law.

7. Exclusions

Certain products may be non-returnable for hygiene or safety reasons (e.g. sealed supplements once opened, unless defective). We will state any such restrictions at the time of purchase or on the product page where possible.

8. Changes

We may update this Return Policy. The “Last updated” date will be revised. Changes do not affect your rights in relation to orders placed before the change. For existing orders, the policy in effect at the time of order applies unless a more favourable version is required by law.